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Shipping Policy

We ship orders to selected destinations supported by our logistics partners.

Order processing

Orders are usually processed after successful payment confirmation. Processing times may vary depending on stock availability, order volume, and public holidays.

Delivery times

Estimated delivery times are provided for reference only and are not guaranteed. Delays may occur due to customs clearance, courier operations, weather conditions, or other circumstances outside our control.

Shipping fees

Shipping fees are calculated at checkout or confirmed before dispatch, depending on destination and order details.

Customs and import charges

For international shipments, customs duties, import taxes, and clearance fees may apply depending on the destination country. These charges are the responsibility of the customer unless otherwise stated.

Delivery issues

If your order is delayed, damaged, or appears lost in transit, please contact us at [email protected] as soon as possible so we can review the case with the courier.

Returns and Refund Policy

Returns and Refund Policy

We want customers to contact us first if there is any issue with an order so we can review and resolve it.

Return requests

If you wish to request a return, please contact us at [email protected] with your order number, the reason for the request, and photos where relevant.

Conditions for return eligibility

Returns may be accepted only if:

  • the item was delivered damaged
  • the wrong item was sent
  • the item has a verifiable quality issue
  • the request is made within a reasonable period after delivery

Returned items must be unused, unopened, and in their original packaging unless the issue relates to damage or a product defect.

Non-returnable items

For hygiene, safety, and product integrity reasons, certain skincare, cosmetic, and fragrance items may not be eligible for return once opened or used, except where required by law.

Refunds

If a return or claim is approved, the refund will be made to the original payment method. Processing times may vary depending on the payment provider and bank.

Chargebacks

Before initiating a payment dispute or chargeback, customers should contact us directly so we can attempt to resolve the issue promptly.

Privacy Policy

Privacy Policy

Universal Skincare OÜ respects your privacy and processes personal data in connection with operating this website, managing orders, providing customer support, and complying with legal obligations.

Data we may collect

We may collect:

  • name
  • billing and shipping address
  • email address
  • phone number
  • order details
  • payment-related information processed through our payment providers
  • technical website usage information

How we use data

We use personal data to:

  • process and deliver orders
  • communicate about purchases and support requests
  • prevent fraud and abuse
  • comply with accounting, tax, and legal requirements
  • improve website performance and customer service

Sharing of data

We may share necessary data with:

  • payment providers
  • shipping and logistics providers
  • website and technical service providers
  • legal or regulatory authorities where required by law

Data security

We take reasonable administrative and technical measures to protect personal data.

Customer rights

Where applicable under law, customers may request access, correction, or deletion of their personal data by contacting us.

Contact

For privacy-related requests, please contact:

Email: [email protected]

Phone / WhatsApp: +351927227514