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Terms and Conditions

These Terms and Conditions apply to purchases made through the Universal Skincare website.

1. Company information

This website is operated by Universal Skincare OÜ, registered in Estonia under registry code 17487176, with registered address at Harju maakond, Tallinn, Kesklinna linnaosa, Tornimäe tn 5, 10145, Estonia.

Contact email: [email protected]

Phone / WhatsApp: +351927227514

2. Products

We sell skincare, fragrance, and cosmetic products through our online store. We aim to ensure that product descriptions, images, and prices are accurate. However, minor differences in packaging, labeling, or manufacturer updates may occur.

3. Orders

After placing an order, you will receive an order confirmation by email. Acceptance of the order takes place once the order is processed and prepared for shipment.

We reserve the right to refuse or cancel orders in cases including, but not limited to:

  • suspected fraud or unauthorized activity
  • pricing or technical errors
  • product unavailability
  • incomplete customer information

4. Prices and payment

All prices displayed on the website are shown in the applicable currency indicated on the site. Payment must be completed at checkout using the payment methods offered on the website.

5. Shipping

We aim to process and ship orders within the timeframe indicated on the website or in the order confirmation. Delivery times may vary depending on destination, customs procedures, courier operations, and product availability.

6. Returns and refunds

Please refer to our Returns and Refund Policy for full details. Refunds are only issued according to the conditions set out in that policy.

7. Customer responsibilities

Customers are responsible for providing correct billing, shipping, and contact information. We are not responsible for delays or losses caused by incorrect information provided at checkout.

8. Intellectual property

All website content, including text, graphics, logos, and images, is the property of Universal Skincare OÜ or its respective owners and may not be copied or used without permission.

9. Limitation of liability

To the maximum extent permitted by law, Universal Skincare OÜ shall not be liable for indirect, incidental, or consequential damages related to the use of the website or the purchase of products.

10. Governing law

These Terms and Conditions are governed by the applicable laws of Estonia, unless mandatory consumer protection laws in the customer’s country provide otherwise.

11. Contact

For any questions regarding these Terms and Conditions, please contact:

Email: [email protected]

Phone / WhatsApp: +351927227514